Contact / FAQ
What size ring fits the lock?
What Type of padlock is used?
The padlocks we use have the following specifications.
- Anodized Aluminum Body
- Two Keys
- Hardened Steel Shackle (5/16″ Diameter)
- 1.82″ Tall x 1.75″ Wide x .75 Thick
- Weight of approximately 8 oz.
Will my padlock come with keys?
What colors are available?
Holiday themed, your partner’s favorite color, your school’s colors—we’ve got all the right shades:
- Antique Gold
- Antique Silver
*Please Note* Locks colors are hand painted and may appear slightly different than shown in the design process. Specific locks have specific color options available.
This is a surprise gift, will your packaging give away the surprise?
Nope! We ship all of our products in discrete packaging that does not make any mention of our website or love locks.
What is your return policy?
- If there are any problems, please let me know and I will try to correct the problem.
- I offer refunds within 7 days of receipt of non-custom goods.
- Shipping cost for the return of the goods will be borne by the buyer. I will process the refund upon receipt of the goods.
- Damaged goods cannot be returned.
Usually I ship the day after payment. If the order is small, I send in a padded envelope. For large orders and fragile items I prefer to use boxes.
The shipping cost in each listing refers to Priority Mail, the less expensive type of shipping. For this reason I can provide you a tracking number. However I will not be responsible for lost packages.
If you want a different shipping please let me know before the payment and I’ll revise the shipping cost.
International shipping 7-20 business days.
Do you provide International delivery?
We do ship worlwide. Please contact us for international shipping rates.
Do you offer rush service?
Yes, we do. Please contact me if you need your order shipped within 48 hours. A rush fee of $10 will be applied.