Returns and exchange details

The Love Lock Shop will stand behind every product sold. Understandably, personalized gifts cannot be accepted for return. If your order has defects from the manufacturer or personalizing mistakes on our part, you may return it in its original packaging and in new condition for a credit or exchange. All returns must be made within 7 days.

We understand that everyone makes mistakes, especially on spelling names, dates and even numbers. Double check your personalized gifts before submitting your order. If you did make a mistake and need a replacement, we will offer it to you with a 10% discount. If we made the mistake, we will send you the replacement at no additional charge to you.

Payment

What form of payment is accepted?
– We accept all major credit cards, as well as a PayPal option.
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Shipping

How long does it take to make and ship my order?

– We strive to process all orders within 3-5 business days and ship immediately.

How long does it take to receive my rush my order?

– If you purchased rush order you will receive within 1-2 business days and ship immediately.

Do you offer international shipping?

– Yes we do! We ship all international orders via USPS First Class, International Priority and USPS International Express. Delivery time does vary depending on the country we shipping to.

How are International Custom Duties and Tax handled?

– When ordering from Thelovelockshop.com you’re responsible for assuring the product can be lawfully imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can’t predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

How can I track my order?
-Your order tracking number will be emailed to you the moment we process your order and generate a shipping label.Please be advised that international tracking is very limited and it is normal to experience a delay between updates on the packages loca